Maintaining Your Security Systems

Why we recommend regular maintenance

Regular maintenance is the best way to ensure the longevity and optimum performance of your security system. During a service, a technician checks the power and back-up, tests the panel or recorder, cleans the detectors or cameras, and verifies that any monitoring centre is receiving all signals.

That is why Access Alarms offers maintenance agreements tailored to your requirements, so you can rely on your system every day of the year.

Access Alarms has serviced security systems across Brisbane and South East Queensland since 2006, from its base in Eagle Farm.

What do we do during an Alarm System Maintenance?

• Power & Back-up. We will check the power circuits and back-up battery to ensure it is connected to power and that the battery is charging correctly. This is so your system can run off of that battery in the instance that power is disconnected.
• Panel. We will check that your system operates by disconnecting all of the sirens and arming the system in the same way you would. Our technicians may ask you for the pin code to the system to do this.
• Detectors. We will clean each of the detectors, check they are performing well, and adjust if needed.
• Siren/Strobe. We will reconnect your sirens and strobe to ensure they will activate when your system is in alarm.
• Monitoring centre (if applicable). If your system is monitored, we will verify with the control room that they are receiving all signals.

What do we do during a Camera System Maintenance?

• Power. We will check the power circuits to ensure your camera system is running on power correctly.
• Universal Power Supply (if applicable). We will check that the UPS is receiving power, and that it can provide back-up power to the system when needed.
• Recorder. We will check that the camera system is connected to the internet, and each device. We will check that you can log in and use the connected software, and that all firmware and software has received any essential updates.
• Hard drive. We will check the hard drive is storing footage, and enough of it. Sometimes we may suggest a hard drive upgrade.
• Cameras. We will clean each camera, check/correct its position, the image quality and adjust motion-recording.
• Monitors (if applicable). We will check that all cameras are displaying correctly.

What do we do during an Access Control Maintenance?

• Power & Back-up. We will check the power circuits and back-up battery to ensure it is connected to power and that the battery is charging correctly. This is so your system can run off of that battery in the instance that power is disconnected.
• Controller. We will check that your controller is in optimal operation, which includes checking the settings for faults such as DOTL (door open too long), invalid & valid cards/fobs and forced door. We will also carry out any essential firmware and software updates.
• Locks. We will clean and adjust the locks as needed, and ensure they are securing and releasing correctly.
• Card Readers. We will ensure the readers are functioning and connected to the locks and controller. Our technicians may ask to borrow a fob/access card to carry this out.
• Monitoring centre (if applicable). If your system is monitored, we will verify with the control room that they are receiving all signals.